Normal terms and conditions of rental apply at all times.
All quoted rates include VAT, 24 hour breakdown/recovery service and insurance, and are subject to availability. An insurance excess of £1000.00 applies on all rentals. This may be reduced to £250.00 excess by purchasing Collision Damage Waiver at a cost of £10.00 per day for car groups A & B or £10.00 per day or part day for all other vehicles.
Our insurance does not cover theft of property from within the vehicle, so vehicles should be parked in appropriate locations with the doors and windows locked, and any valuables should be out of sight. Our insurance also does not cover the driver’s personal injury or loss of life.
Our Collision Damage Waiver does not cover lost or damaged keys, the cost of any damage or loss remaining the responsibility of the hirer. The hirer shall also be responsible for damage to the interior of the vehicle or recovery costs from an off road location following a road traffic accident when no other vehicle is involved.
In all instances, the hirer will remain responsible for damage to the roof or upper part of the vehicle caused by trees, bridges, height warning markers and car park ceilings. The hirer will also be responsible for rectification costs if the wrong fuel type has been used.
Any damaged tyre must be replaced as soon as possible. Some cars are supplied with space saver spare wheel or a tyre inflation kit. Please abide by the speed restrictions stated on these items if you have to use either one.
Insurance cover is for mainland UK only unless clearance is granted prior to commencement of the rental. When such clearance is granted, the hirer must purchase additional breakdown cover, the cost of which will be quoted at the time the reservation is confirmed. It is the driver’s responsibility to make themselves aware of the driving requirements (such as breakdown packs, breathalyser kits, warning triangles etc.) in the country in which they will be driving.
Rate reductions are available for renters providing their own comprehensive insurance cover – please ask for details.
Drivers must be aged 21 years or over (For Group B cars and above drivers must be 23 years or over.) Drivers must be in possession of a full UK Driving Licence for the category of vehicle rented. Overseas visitors must produce a valid domestic driving licence or an international driving permit accompanied by a passport. Drivers are required to have held a full clean driving licence for a minimum of 12 months. No person other than than the renter or approved additional drivers may drive the vehicle.
Certain endorsed licences may be accepted – please check prior to confirming your reservation.
Our insurers require us to have sight of the driver’s licence and two additional forms of identification, confirming the renter’s address and signature. Acceptable forms of ID include recent (within the last three months) utility bills, bank statements, passports and other forms of photographic ID.
Please note: As of 8th June 2015 all hirers must generate an eight digit access code on the DVLA website to allow us to check licence details. Please log on to the DVLA website here View Driving Licence You will then need to enter your Licence number, National Insurance number and Post Code. This will allow you to see your licence details. You will then need to click the “Share My Licence” button and “Generate Code” button. This will create a case sensitive eight digit code which you must print off or write down accurately and present it to us – effectively authorising us to check your licence details. This code is valid for 21 days and expires when we use it.
Additional Drivers may be authorised subject to providing us with the same details and information as the main driver/renter and satisfying our insurers criteria. Each additional driver costs £5.00 + VAT per day or £25.00 + VAT per week.
Minimum rental period is one day. A mileage allowance of 200 per day or 1000 per week applies. Excess mileage is charged at 10 pence plus VAT per mile.
On 4 hour, 8 hour and 24 hour rentals a mileage allowance of 200 applies. The allowance on weekly rentals is 1000. Thereafter excess mileage is charged at 10 pence plus VAT per mile.
When renting a van, it may be significantly larger than the vehicle you are used to driving. Please make allowances for this when cornering and parking. Most vans only have wing mirrors, which should be used appropriately.
All rentals are payable on commencement. The rental charge must be paid in full. Additionally, as all vehicles are supplied with a full tank of fuel a refundable deposit of £250.00 is required on all rentals. The deposit may be retained if the vehicle is returned with new damage.
Payment can be made in cash or by debit or credit card. We accept Mastercard and Visa cards and a credit or debit card in the drivers name must be provided at the beginning of each rental.
Subject to availability, rentals may be extended by contacting the rental office prior to the end of the initial rental period. Payment for the period of the extension will be required to ensure that the vehicle remains insured.
To avoid disappointment vehicles should be booked in advance. Models shown and general descriptions are for guidance only, and while every effort is made to comply with requirements, we cannot guarantee a specific model.
The vehicle will be supplied with a full tank of fuel. The type of fuel will be confirmed at the foot of your rental agreement. There will also be a label close to the filler nozzle on the vehicle. You should return the vehicle with a full tank of fuel. Re-fuelling charges will include a surcharge.
Any costs associated with illegal parking are the responsibilty of the hirer.
Please select the most appropriate vehicle for the load which you intend to carry. Upholstery and the remainder of the interior should be protected from damage and staining. Any pet hair should be removed prior to the return of the vehicle as well as any smells. If additional valeting is required, charges will apply. It is forbidden to carry any hazardous chemicals in any vehicle.
Vehicles may be returned outwith office hours. The drop-off procedure will be confirmed prior to your departure.
Please Note: The vehicle will remain the responsibility of the hirer until Compass staff inspect it when our office re-opens.
All of our vehicles are covered with 24 hour breakdown and recovery service. The appropriate telephone number is printed on your rental agreement. The rental branch should be advised of any breakdown
If an accident should occur, please ensure that you collect the names and addresses of everyone involved including any witnesses. Make a note of the location and prepare a sketch map of the accident and if possible take photographs confirming the location of each vehicle involved as well as the damage on each. This information should be supplied to the rental office as soon as possible.
For further information please contact the office on 01563 537799 or email: enquiries@compass-selfdrive.co.uk